2017年初到深圳，在朋友的推荐下，拉了深圳长城宽带的网络，年费720元+光猫保证金200元（承诺后期可退费），网费到期后我又续费至2022年5月，后由于工作变动，未继续使用。等待了3个月过后，保证金仍未到帐。我致电长城宽带客服询问，客服让我继续等待，后期会到帐。于是我开始了我的投诉之路，已求解决，已求退费给我。第二次投诉，我在澎湃新闻投诉平台投诉长城宽带。结果是未退费，也未接到长城宽带电话，也未收到任何短信。第四次投诉，我选择在深圳论坛曝光！希望能解决这个事情，有个结果。我是一个普通的公民，也不知道这个事情归哪个部门管。
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